KlaraLearn legal
Cancellation & Refund Policy
Version 1.0 · Effective 21 October 2026
Cancel more than 24 hours before a lesson for a full refund. This policy explains what happens when a lesson is cancelled or missed, and your legal right to cancel. It forms part of our Terms of Service.
1. How to cancel
Cancel a lesson in the app from your bookings, or email support@klaralearn.com. The time we receive your cancellation is the time we use.
2. Your legal right to cancel within 14 days
UK law gives you 14 days from the day you book a lesson to cancel it for any reason.
- If the lesson hasn’t taken place yet, you get a full refund, even if it is less than 24 hours away.
- If you asked for the lesson to take place within those 14 days and it has taken place, you can no longer cancel it for a refund. At checkout we ask you to confirm you are happy for your lesson to happen within 14 days.
To use this right, cancel in the app or email us a clear statement that you want to cancel. You don’t need to give a reason.
3. Our cancellation rules
When the 14-day right no longer applies (more than 14 days have passed since you booked), these rules apply:
| What happens | What you pay or get back |
|---|---|
| You cancel more than 24 hours before the lesson | Full refund |
| You cancel less than 24 hours before the lesson | 50% refund (you pay half the lesson price) |
These apply whenever the lesson was booked:
| What happens | What you pay or get back |
|---|---|
| Your child doesn’t join within 15 minutes of the start time | No refund; the tutor waited and is paid |
| Your internet or device fails and the lesson can’t go ahead | Treated as a missed lesson, unless the tutor confirms they could not have taught either |
| The tutor cancels, at any notice | Full refund, or free rebooking if you prefer |
| The tutor doesn’t join within 15 minutes of the start time | Full refund, plus a free lesson credit worth up to the same amount |
| A problem on KlaraLearn’s side stops the lesson | Full refund or free rebooking |
| The KlaraLearn Notetaker doesn’t join | No effect; the lesson goes ahead and is charged as normal |
4. Lesson credit
Lesson credit can be used for any tutor on KlaraLearn and expires 6 months after it is issued. Credit has no cash value.
5. How refunds are paid
Refunds go back to the card you paid with, within 14 days of being agreed. Depending on your bank, it may take a few extra days to appear.
6. If you disagree with a charge
Email support@klaralearn.com within 14 days of the lesson. We will look at the booking record and, where relevant, the lesson recording, and reply within 5 working days. If you’re still unhappy, you can use our Complaints Policy.
Nothing in this policy affects your legal rights as a consumer.